Last Updated: [Insert Date]
This Privacy Policy describes how OFTN (“Company”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, interact with us, or make a purchase through our platform (the “Services”).
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
If you do not agree, please discontinue using the website.
1. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes.
- Updates will be posted on this page
- “Last Updated” date will be modified
Continued use of the Services constitutes acceptance of the updated policy.
2. Information We Collect
We collect personal information in three ways:
A. Information You Provide Directly
When you use our Services, you may provide us with:
- Name
- Email address
- Phone number
- Billing & shipping address
- Order details (products purchased, sizes, preferences)
- Payment information (processed securely by our payment partners)
- Communication details such as messages sent to our support team
- Account details, if you create an account (username, password)
You may choose not to provide certain information, but then you may not be able to use some website features.
B. Information Collected Automatically
When you browse our website, we automatically collect:
- Device & browser information
- IP address
- Pages you visit
- Items added to cart
- Time spent on website
- Interaction data (clicks, navigation)
- Cookies, pixels, and similar tracking tools
This helps us improve your shopping experience and website performance.
C. Information from Third Parties
We may receive information from:
- Payment gateways (for payment confirmation)
- Courier partners (delivery status, address verification)
- Marketing tools / analytics partners
- Advertising platforms
We do not buy or sell customer data.
3. How We Use Your Information
We use your information to:
A. Provide and Improve Services
- Process and deliver orders
- Verify payment and transaction details
- Send order updates, delivery alerts, returns or exchanges information
- Manage your account and preferences
- Provide customer support
- Improve our products, website, and user experience
B. Marketing & Communication
- Send promotional emails, SMS, or WhatsApp updates
- Provide personalised recommendations
- Show relevant ads on social platforms and websites
You may opt-out of marketing communications at any time.
C. Safety, Security & Fraud Prevention
We may use personal data to:
- Detect and prevent fraud or misuse
- Monitor suspicious activity
- Protect our website, users, and company interests
4. Cookies
We use cookies and similar technologies to:
- Remember your cart
- Improve site speed and experience
- Analyse website traffic
- Personalize content and ads
You may disable cookies via your browser, but some website features may not function properly.
5. How We Share Your Information
We may share your information with:
- Payment processors (to complete transactions)
- Shipping & logistics partners (to deliver your orders)
- IT & website service providers
- Marketing & advertising partners
- Customer support tools
We do NOT sell your personal information.
6. User-Generated Content
If you post a review, upload photos, or comment publicly, it becomes visible to other users.
We are not responsible for how others may use this publicly shared content.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for:
- Their privacy practices
- Content accuracy
- Data handling
Always review third-party site policies before sharing information.
8. Children’s Data
Our Services are not intended for children under 13.
We do not knowingly collect data from minors.
If a minor’s data was shared mistakenly, contact us to remove it.
9. Security & Data Retention
We take reasonable measures to protect your information; however:
- No online system is 100% secure
- Data may be stored for as long as necessary for legal, operational, or service reasons
If you suspect your data has been misused, contact us immediately.
10. Your Rights
Depending on your region, you may have the right to:
- Request access to your data
- Update or correct your data
- Delete your data
- Opt out of marketing
- Restrict data processing
To exercise these rights, contact us at:
📧 support@oftn.in
11. Complaints
If you have concerns about how your data is used:
- Contact us first
- If unresolved, you may approach your regional data protection authority
12. International Users
By using our Services, you understand that your information may be transferred and stored on servers located outside your country.
13. Contact Information
For any questions or requests regarding this Privacy Policy: 📧 Email: support@oftn.in
📍 Address: [address]
📞 Phone: 8279396739